Spa Addicts

Comments:
1.May 25th, 20095:37 pmWe purchased: A Suite Deal Package
Guests Included: 2 Adults. Pampering, chocolate and thou! (this was their title- didn't live up to the expectation at all.)

Based on their site and the fact that I had been there before for Brunch in the beautiful conservatory as well as had a treatment at the spa in the past, The Inn was my #1 choice.

When I called to book my reservation, I chatted at length with the gal, mentioning that it was my girlfriends birthday and that she would be arriving early - around 3pm and I would not get there until after work at 6pm. I even spelled my girlfriends name for the reservation.

Upon arrival she was not able to get into the room as they did not have her name anywhere on the reservation- an email was sent to my home as well as a phone call was made to my cell. However I was unable to take the call because I was at work. Finally she was able to check in after my phone call-There were 3 girls behind the desk who watched my friend struggle with her luggage up the stairs without ever asking if she needed help - she then went to the spa to get a mani-pedi and was a bit undone about how she was "not welcomed" to the Inn and requested a pinot noir (red wine) while she had her pedicure. The wine came and it was a chardonnay (white wine). There was no offer to comp it or replace it, just an appology when they realized they brought the wrong wine. The manicure was botched - even after 6 hours of drying time she woke up with sheet marks on every nail - obviously too thick of a top coat.

When I arrived at 6pm and was told where the room was - I looked at the stairs and asked where the elevator was-no elevator. I did ask for someone to come and help me with my bags and I was assisted. It was not however offered -I had to ask. I was also never told that the room was on the second floor or asked if that might be an issue - I had broken my ankle 9 months ago and while I can walk now - I still have an issue with stairs...

Having dinner was the highlight of the stay -top notch restaurant experience. We found the room satisfactory - certainly clean and the sheets were very nice. The pillows however were hard as rocks and I found the bath tub to be very small.
We checked out and were again disappointed that nothing was done about the bill or even brought up. Total cost for our package was $484 -this was for a nice (but no frills room with 2 double beds) we also spent another $142 for diner and brunch in the morning was another $74) so our stay overnight came to a total of $652 ) and while brunch was available - the conservatory had a special function and we would have to be seated in the tavern. At booking there was no mention of this, nor was it suggested that I make a reservation - luckily they fit us into the tavern.

Our spa experience on Sunday was 5 star- the massages were just what we needed.

We found the Inn to be less then acceptable for accommodation. - Anonymous