Spa Addicts

Comments:
I was looking for a new salon closer to my house. The wife of my old boss, told me that Karma Salon was horrible and to never go there. But I chalked it up to her just being a snob. I really wished I'd listened to her... First of all the place super tiny, crammed and boiling hot. The woman (SABRINA FISCHER) who I paid to color my hair claimed to be a professional and experienced stylist. She turned out to be neither. All I wanted done was a simple color, no bleaching, no highlights, just one solid DARK color, with absolutely NO red in it at all. The name brand color she claimed she was using on me made my head burn like fire, which has NEVER happened to me before. I've had my hair colored several times in the past using the brand she claimed to be using with perfect results. The color is supposed to stay on for 20mins, I asked if she left it on longer would that make the results darker, she told me yes it would. She told me she was going to leave it on for 30mins, then she said she'd be right back and bailed. Twenty-five minutes into it, my head is on fire and she is nowhere to be found, nobody in the salon could find her because she was out back having a cigarette. I had to call her on my cell phone just to get her to come back inside. When I told her my head was burning, she told me it was only supposed to be on for 20mins. WTFE! After washing it and blowing it out, although I had an extremely tender head, it did look great. I asked how long should I wait to wash it, she said 24hrs. I waited 3 days just in case, 60% of my color went down the drain, and my hair is RED! My natural hair color is brown but I have a lot of natural red highlights (which is why I specifically asked her to use more blue, to eliminate the red). When I called her and told her what happened, she told me that she wanted to leave it on for 30mins but it was burning my head so she washed out after 25mins (even though it was only supposed to stay in for 20mins) and because I had her wash it out 5mins before she wanted to and 5mins after is was supposed be washed out. She wasn't gonna take responisbility for the results. And refused to fix it or even correct the now obvious red, unless I paid her again for another full color. It had only been 3 days!! The owner of the salon took no responsibility for his stylist. I ended up going to Sachi Salon in Scottsdale to have my hair fixed. Karma Salon is the worst salon I've ever had the misfortune of taking my business to.